This is another overdue post. I just want to share our experience when the LG Smart Inverter Washing Machine suddenly shuts off.
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| LG Smart Inverter Washing Machine (LG T2107VSPW) |
The unit gives many convenience to us since we don't have a househelp. However, after 4 months of using the unit, it stopped in the middle of washing. I tried the basic troubleshooting but it was unsuccessful.
I called the customer service and they immediately set a schedule for diagnosis. The following day, the technician arrived and found that the motherboard was burnt.
I asked what are the possible reason. The technician told me that closing the lid immediately after washing can be the cause of damage. Since the motor heats up, closing the lid will cause condensation of the air inside the unit and may go into the motherboard causing the short circuit. According to the technician, this is a common problem of most fully auto washing machines not only LG but other brands too.
I was advised that they are going to order the said part and replace it after 3-4 days. They arrived on the promised day with the motherboard.
After the replacement of the motherboard, the unit, still doesn’t work. No electricity is flowing inside the unit. They checked the fuse and it was busted. Again, they are going to order the said part and go back after 3-4 days.
They returned and replaced the fuse box. A red light is already observed in the motherboard as an indication that electricity is already flowing. However, the unit is still not working. There is a damage on the display this time, making the washer not functioning.
Again, for the third time, they are going to request for the replacement of the said part and will go back again after 3-4 days. The technician did not arrive on the said date so I made a follow-up through the LG Service and they promised to make a report on my concern. Also, their accredited technician is making an update to me. They said that the said part is not yet available.
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The continuous follow-up took two months and they kept on saying that the said part, the display panel, is not yet available since it is a rare part. They are going to request from the nearest Regional Area, which is South Korea.
Mommy Maye was already fed up with this reason. She made the next call to the customer service for two consecutive days and talked to the customer service manager which promised her that the unit will be fixed as soon as possible.
Two days after those calls, the part was immediately delivered and replaced.
If you are asking how much I spend on all the replacements and services? Nothing, the unit is still under warranty.
Take note the unit is just 4 months on the time we encounter the trouble. Good to share that now it is working already.
